Today’s guest blogger is? Chip R. Bell, author of 18 customer service books. He? logs over 100,000 air miles a year working with organizations to help them create innovative experiences for their customers. Chip’s specialty is helping organizations develop a cult-like following that creates dramatic business growth, even in challenging economic times. He has served as consultant and/or trainer to major brands like as Ritz-Carlton Hotels, USAA, Universal Orlando, to name just a few.
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